Zenith Carex
Privacy Policy
Last updated: 16 August 2026
Zenith Carex ("we", "us") operates a logistics and delivery service in Nigeria. This policy explains what we collect through our mobile applications — Zenith Carex for customers and Zenith Driver for our delivery staff — and what we do with it.
Who this covers
- Customers who use the Zenith Carex app to book, track or pay for shipments.
- Drivers and field staff employed by or contracted to Zenith Carex who use the Zenith Driver app during working hours.
What we collect from customers
| Data | Why |
|---|---|
| Name, phone, email | To identify you, contact you about a shipment, and issue receipts |
| Delivery and pickup addresses | To collect and deliver parcels |
| Shipment history | To show you your parcels and support billing enquiries |
| Payment references | To confirm payments. We never see or store your card details — payment is handled by Paystack |
| Approximate location, if you allow it | Only to suggest a nearby branch and prefill an address. Foreground only, never in the background |
| Device push token, if you allow notifications | To tell you when your parcel moves |
What we collect from drivers
| Data | Why |
|---|---|
| Name, staff username, branch, phone | To identify you and route work to you |
| Location, including while the app is in the background | See the section below |
| Proof of delivery: recipient name and phone, signature, photograph, and the delivery location | To prove a parcel reached the right person, and to resolve disputes |
| Barcode scan records | To track a parcel's movement through our branches |
| Device push token | To notify you of new assignments |
Background location — drivers only
The Zenith Driver app collects location in the background, including when the phone's screen is off, but only while a driver has explicitly started a shift in the app. It stops the moment the shift is ended. It is never collected outside a shift, and never from anyone who is not signed in to a staff account.
While a shift is running, Android shows a permanent notification for as long as location is being collected, so the driver can always see that it is happening.
We use it to show dispatch where each driver is during a delivery round, to let customers track the parcel they are waiting for, and to record where a delivery was completed.
The customer app does not collect background location.
What we do not do
- We do not sell personal data.
- We do not share it with advertisers or data brokers.
- We do not track customers' location in the background.
- We do not store card numbers.
Who we share it with
Only the service providers we need to operate:
| Provider | What they receive and why |
|---|---|
| Paystack | Payment amount and email, to take payment |
| Cloudinary | Proof-of-delivery photographs and signatures, to store them |
| ZeptoMail | Email address, to send transactional email |
| Kudisms | Phone number, to send SMS and one-time codes |
| Expo | Device push token, to deliver notifications |
We may also disclose data where the law requires it.
How long we keep it
| Data | Retention |
|---|---|
| Shipment and delivery records | 7 years, for tax and accounting |
| Proof of delivery (signature, photo, location) | 7 years, as part of the delivery record |
| Driver location history | 90 days, enforced by a daily purge job |
| Support tickets | 2 years |
| Device push tokens | Until you sign out or uninstall |
Deleting your account
You can delete your customer account from the app under Settings → Account → Delete Account, or from our account deletion page if you can no longer sign in.
Your name, contact details, address and credentials are removed 30 days after you confirm. Shipment, payment, haulage, clearing and invoice records are retained for the periods above because we are required to keep them, and are no longer linked to you by name.
Your rights
Under the Nigeria Data Protection Act 2023 you may ask us to show you the personal data we hold about you, correct it if it is wrong, delete it where we are not required to keep it, or stop using it for a particular purpose.
Write to [email protected] and we will respond within 30 days.
Drivers: your location history is part of your employment record while you are working. You can end location collection at any time by ending your shift in the app.
Security
Data is transmitted over encrypted connections. Access to customer and delivery records is restricted by role, so branch staff see only their own branch's data. Authentication tokens are stored encrypted on your device.
Children
Our services are not directed at children under 18 and we do not knowingly collect their data.
Changes
We will post any changes to this policy on this page and update the date at the top. Significant changes will be notified in the apps.
Contact
Zenith Carex — [email protected]